Returns | HugsnTugs

RETURNS

Please take your time trying everything on. If you do decide to make a return, simply fill out the Return Form included in your parcel and send the items back to us. 

RETURNS AND REFUND
Returns are free of charge.

Please keep in mind that online purchases must be returned via mail and the items you wish to return needs to be sent to us 30 days from the date you received your parcel. 

You can easily return items by following these steps:

1. Fill in the Return Form that is included in your parcel, using the code that best explains your reason for returning.

2. Place this return form together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.

Please note, that we are unable to process your return without the return slip.

3. Contact on Ph. No. 7011590603/ 9910949725 to arrange a collection for your return parcel.
  
Exchanges

If you prefer items in another colour or size just return the items you don’t like and place a new order on www.hugsntugs.com 

Please note that items purchased online cannot be returned in our physical stalls.

REFUNDS

We will refund any item(s), returned in the same state as you received them in, with all labels and tags still attached.

We will refund the value of your returned item(s) within 30 days after receiving your return as under :

1.   Bank Transfer: Please mail us your bank account details at [email protected] and we will refund the balance directly to your bank account.

2.   Paytm : Please send us your Paytm details at [email protected] and we will refund the amount on the same.

3.   Hugsntugs Pay Balance: We could send you a Hugsntugs Pay Balance code of the same amount and you could use the same for your next shopping.